Join Our Team - Eclipse Magnetics

Customer Services Executive
Sheffield
Full-time / Permanent

Be the voice of our customers and the heartbeat of our business.

Are you passionate about delivering outstanding customer service and ready for your next challenge? If you’re looking for a role that goes beyond the call centre and gives you the chance to really make an impact, we’re looking for a Customer Services Executive to join our team in Sheffield.

Reporting to the Customer Services Team Leader, this role is all about providing ‘best in class’ customer service while ensuring the smooth and accurate administration of our UK and export sales orders. You’ll be a key point of contact for customers, handling enquiries, supporting key accounts, and ensuring every interaction leaves a positive impression. From order entry to final despatch, you’ll take pride in getting it right first time, every time.
You’ll work closely with colleagues across departments and with our partner organisations, building strong relationships while keeping everything on track. Day to day, you’ll be processing and managing orders, responding to customer enquiries, managing schedules and export documentation, and supporting with general administrative tasks. Whether it’s providing updates, solving problems, or ensuring our systems and records are accurate, you’ll play a vital role in keeping customers delighted and operations running smoothly.

What about you? You’ll already have proven experience in a customer service environment and will be confident in your ability to communicate clearly, both in writing and over the phone. With outstanding attention to detail and excellent organisational skills, you’ll be comfortable managing multiple tasks, solving problems, and working at pace without compromising on accuracy. You’ll ideally have experience in preparing export documentation to ensure smooth and compliant international shipments.

A confident user of Microsoft Office and CRM systems, you may also have experience with ERP systems and supporting export customers – but above all, you’ll bring enthusiasm, resilience and a genuine passion for delivering exceptional service.

So who are we?

Part of the Spear & Jackson Group, Eclipse Magnetics has been a market leader for over 100 years. We specialise in the design and manufacture of high-performance magnetic systems, supplying critical equipment to some of the world’s most demanding industries. As a trusted manufacturer and supplier, we’re proud of our history, our expertise, and our reputation for quality. We commenced our journey two years ago to achieve Net Zero carbon emissions by 2040, why not join us and help us achieve our goal!

A Package of Employee Benefits:

At Eclipse Magnetics we constantly recognise that our success has been built by the hard work, talent and ingenuity of our employees. We invest in our employees and also strive to make Eclipse Magnetics an attractive proposition to new employees. We offer a range of employee benefits: -

• Company sponsored learning and development - training courses, further education, vocational training
• Modern working environment - complete with free on-site parking
• Hybrid or flexible working packages
• Employee discounts - excellent discounts on group products including Spear & Jackson Garden and hand tools
• A range of social and charity fund raising initiatives
• Life Assurance Scheme - death in service cover
• Company supported volunteer days - support local good causes without losing pay or holiday entitlement
• Free social BBQs during work time - enabling inter-department relationships to flourish
• Free fresh fruit - helping our employees eat healthily
• Service-related annual leave entitlement up to a maximum of 25 days per year plus Bank Holidays
• December shutdown leave of 3 days in addition to your annual leave entitlement
• Access to free independent mortgage advice for you, your family, and friends
• Promoting health & wellbeing - awareness programmes, voluntary healthcare cash plan, Workplace Mental Health First Aiders
• Employee Assistance Programme - 24-hour personal and life management support service for you and members of your household

If this sounds like the opportunity for you, we’d love to hear from you. Send your CV and a covering letter to careers@spearandjacksongroup.com, telling us why you’re the right fit for the role, and include your salary expectations.

Apply now

MMG Commercial Executive

Sheffield (Atlas Site)

Full-time / Permanent

If you’re the person everyone relies on to keep things running smoothly, we want to hear from you.

Eclipse Magnetics and Bowers Group are seeking a Commercial Executive to join their Magnetics & Measurement Group (MMG). Reporting to the Commercial Director, you’ll support day-to-day commercial operations with a focus on pricing governance, margin protection, and coordination of commercial and compliance data. This is a hands-on role where accuracy, organisation, and sound commercial judgement are key.

You’ll own customer pricing structures, maintaining price lists and administering SAP pricing to ensure accuracy and auditability. You’ll monitor margins, highlight exceptions, and support price updates, including customer communication and system maintenance. You’ll also assist with rebate frameworks and provide insight into cost drivers to help protect margins.

A core part of the role is coordinating customer data requests related to compliance, sustainability, and regulatory requirements. You’ll collate and validate information, ensuring all external data is accurate, consistent, and aligned with internal systems. You’ll also support Net Zero and wider sustainability data coordination.

You’ll help keep commercial operations running efficiently by managing shared inboxes, responding to internal data requests, and maintaining accurate customer and commercial data. The role also supports new product introductions and changes, ensuring pricing readiness and system alignment.

Working closely with Sales, Finance, Operations, and Customer Services, you’ll support commercial alignment and help identify and escalate risks relating to pricing, margins, and data integrity.

To succeed, you’ll bring strong commercial awareness, excellent attention to detail, and confidence working with data. Strong Excel skills and experience with ERP systems such as SAP are important (training can be provided). You’ll be well organised, a clear communicator, and comfortable managing multiple priorities. A degree in Business or a related field is desirable, but relevant experience will also be considered.

Joining Eclipse Magnetics and Bowers Group means being part of a respected engineering organisation with a forward-thinking approach, where you’ll have real responsibility and the opportunity to make an impact.

If this sounds good, then drop us an email with your CV and tell us why this is the role for you (careers@spearandjacksongroup.com)

Apply now